Returns & Exchange


Drugs, cosmetics, and perishable items are non-returnable or refundable after purchase. As such, we advise the prospective buyer to exhaust all available information before purchase as the peculiar nature of our business restricts this option. Medical devices under warranty can be returned only after establishing defect as a manufacturer error and not customer induced. This should not be later than seven days after purchase as items returned beyond this cut-off date would not be accepted.



You have the right to cancel your order within 45 days of receipt (physical possession of the last good) without giving any reason. You can cancel your order at anytime. However, once your order has been shipped you have to ship it back to Isadore Apparel office address at our costs. Once the canceled order will arrive at our office we will proceed with the refund of your canceled order. You are only liable for any diminished value of the items resulting from the handling other than what is necessary to establish the nature, characteristics and functioning of the items.



Once the returned items reach us, we will process it as soon as possible. You will be notified via email about your refund status. The refunded money is taken from our account immediately but it may take a few days for it show up on your credit card account. Each credit card company handles refunds differently so we can not give precise times on when you will get your money back. We will always refund your order using the same payment method as you have used placing the order. Your right for a refund is recognized for up to 45 days of receipt (physical possession of the last good).